Terms And Conditions
Patagónia Programs

Patagonia is one of the most remote places on Earth, therefore it is hard to reach. Many problems can occur, weather conditions are highly unpredictable, this is way in many cases trips need to be postponed while waiting for adequate weather conditions.

That is why having a tight time schedule to do your Patagonia program is unwise, delays of several days must be anticipated. DAP strongly suggests that on scheduling, you consider at least a four day window to gain some flexibility, also, an open dated air ticket be held for your journey home would be a good idea. This will provide rescheduling flexibility.

Dap Antartica suggest you make sure you are adequately covered for all eventualities, including medical evacuation.

DAP`s has developed different programs includind visits to Torres del Paine national park, over flight Cape Horn, Visits to Ushuaia and El Calafate (Argentina), Antarctic trips and others. DAP takes safety most seriously even at the risk of having to call off the program at a late stage. DAP will have the last word regarding this matter.

On board DAP’s flight, everybody is required to respect the authority of the captain and comply with his instructions. During field trips, guides are delegated the same responsibility.

Cancellation and Changes to Itineraries

Each Patagonia Program signifies a lot of work on behalf of DAP`s personnel, everything has to be well coordinated, several phone calls have to be made, some permissions are required and other expenses are involved in each Patagonia Program planning, that is why DAP`s Refund Policy must be strictly respected. DAP knows how disappointing it is for travelers in the event they are forced to cancel their trip, that it why DAP strongly advices that all travelers carefully read these terms and conditions and purchase trip cancellation and interruption insurance as protection against an emergency which may force you to cancel or leave the program while it is in progress.

1. To make a reservation you must contact DAP`s sales agents at ventas@aeroviasdap.cl and gerencia@aeroviasdap.cl At the same time you should send a deposit of 25% of the Program’s cost by wire transfer from your bank to DAP`s account.

2. Once the deposit is paid, should you which to cancel at any time, there is a non refundable fee of 10% of the total value that will be taken from the initial deposit mentioned in the precedent article.

3. DAP reserves the right to cancel the program for any reason whatsoever, including to few participants or logistical problems caused by any circumstances beyond DAP`s control which may make the trip inadvisable. In the event of cancellation by DAP, all money received with the sole exemption of the non refundable fee, will be promptly refunded. This refund will be the limit of DAP`s liability and DAP shall not be liable for any subsequent damage. DAP is not responsible for any expends incurred by the client or client’s booking agents in preparing for the trip including airline tickets, housing, special clothes, food, visa, passport fees or other trip related expenses.

DAP operations are highly dependant on weather conditions, changes to the itinerary may occur for which DAP accepts no responsibility, however caused and for whatever reason. DAP reserves the right to reschedule the programs without prior notification and no further obligation on our part. Such reschedule does not constitute cancellation by DAP.
Travelers are advised to schedule a 4 days window when planning their Patagonia visit in case bad weather conditions or other situations should occur so the program has to be postponed. If the client can not or does not want to wait for those 4 days and has or wants to leave before, DAP will consider this as a client’s cancellation therefore, only 25% refund is applicable.

Should a client be unable to accept any changes or modifications to the travel schedule and /or itinerary and decides to cancel, the following penalties will apply:

• Cancellations before 30 days prior to departure (both days included), the initial “Reservation Deposit” of 25% will be fully retained.
• Cancellation from day 29 thought 8 before departure (both days included), 50% of the total value will be retained.
• Cancellation one week or less before departure, 75% of the total cost will be retained
• When asking for the reservation, 25% of the program cost has to be paid.
• Reservations will be confirmed once this initial deposit has been made.
• 30 days prior to departure 100% of the program has to be paid.
• If payments are not received by the dates specified in the “Payment schedule”, DAP reserves the right to cancel your booking and withhold return of all payments received, unless a change in your payment schedule has been agreed by DAP
• If the program is canceled by DAP for whatever reason full payment will be reimbursed except for the non refundable fee.
• DAP considers a flight canceled because of bad weather conditions once 4 full days have passed since the date of the original schedule, in which case full payment will be reimbursed except for the non refundable fee.
• Our Company states clearly that flights are done under rules and regulations issued by the Dirección de Aeronáutica Civil de Chile, which strictly compiled with USA`s FAA high standards.

DAP`s Guides and aircraft pilots are the leaders during the programs. Your signature signifies your acceptance of the leaders authority to make decisions affecting the group or individuals. The leader may require an individual to leave the group if he/she believes the person’s health is at risk if an illegal act is committed, or their behavior becomes detrimental to the safety, enjoyment or well being of the group. Should such a thing happen, this person would not be entitled to any refund whatsoever.

Please understand that there are known and unknown hazards involved in Adventurous field trips, which you must accept voluntarily and at your own risk. DAP will not be responsible for any illness, injury or death sustained during the program. That is why DAP strongly encourages you to check with your insurance agent to make sure you are adequately covered for all eventualities, including medical evacuation.

DAP`s staff, crew and representatives, other than official Managers of DAP are not entiteled to promise refunds and DAP will not be bound to such oral promises.

Substantial changes in the price of fuel, services and labor might increase the cost of the program, DAP reserves the rights to revise its prices.

This agreement and any dispute here under shall be governed in accordance with the laws of Chile.

Upon advisement of a deposit, or any part of full payment for a reservation of any of DAP`s programs, the undersigned acknowledges and confirms that he/she, having read and understood these terms and conditions in their entirety agrees:

To be bound by all of the terms hereof confirms that these terms and conditions will be binding on his/hers heirs next of kin executors administrators and successors.

And that this is the entire understanding between myself and DAP and can not be modified or changed any way by any statements or representations by myself or by DAP.

Signature……………………… Name………………………….